These should be arranged by the patient or receiver and are not covered by unless stated otherwise. In some cases, the recipient will be requested to pay taxes and duties. We provide them with all the necessary information based on the information provided by the patient, such as: the prescription, copy of ID and a letter from the treating doctor to show that the medicines are for personal use. Step 2 - In some countries, there are additional questions from the medical regulatory agencies (i.e.Any additional questions will be answered by as and when we are contacted by customs. In order to streamline this step, we include a letter for customs with information about the contents. Step 1 - Customs may need to check the package to verify its contents.There can be three steps to the clearings process: Don’t worry, our team will be available to help you every step of the way to get the medicines released.
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